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Refund policy

Cancellation

You can cancel your order as long as it has not shipped. Please contact us as soon as possible at uscustomerservice@histoiresdeparfums.com.

Returns

We accept returns of unopened products, in their original packaging, within 14 days of the shipping date. Discovery sets, Books (made to order with the fragrances you choose) and free gifts are final sale. Return shipping is at the customer's expense and original shipping fees are not refunded.

To start a return, email uscustomerservice@histoiresdeparfums.com with your order number. We will send you the return address of our logistics partner in California.

Damaged or incorrect products

If a product arrives damaged or does not match your order, contact us within 14 days of delivery with a photo. We will replace it or refund it at no cost to you.

Refunds

Once your return is received and checked, the refund is issued to your original payment method. Please allow 3 to 8 business days for it to appear.